Based on public reviews and response behavior.
73 reviews over 200 days (about 11 per month). Busiest month: 25% of reviews. Languages: en 99%, ja 1%.
Travel & Hospitality average: score 61.2, rating 3.92 stars, reply rate 39.4%, over 974 ranked companies · benchmark 14 Oct 2026
Score
84.5
Industry average 61.2
23.3 above average
Rating
4.68
Industry average 3.92
0.76 above average
Reply rate
—
Industry average 39.4%
not measured
Among ranked Travel & Hospitality companies
Only companies with enough recent, scoreable reviews are ranked.
75% of reviews positive, 22% negative
Covering September 2026 — 8 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 88% of reviews in this period, with 13% negative and 0% neutral.
Share of theme mentions
Themes extracted from 73 analysed reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 974 ranked companies in Travel & Hospitality (benchmark 14 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
An overall score of 84.5 places the company in the top quarter of about 950 ranked Travel & Hospitality companies (75th percentile: 76). Keep the drivers behind it visible in customer communication and watch the weakest topic so the position holds.
The company replies to 95% of reviews against an industry average of 39%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
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