Customereye

Derwentside Environmental Associates

Energy & Utilitiesderwentside-associates.co.uk

Review data last updated .

Based on public reviews and response behavior.

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70 reviews over 721 days (about 3 per month). Busiest month: 13% of reviews. Languages: en 99%, unknown 1%.

Overall Score

76/100
+20.8 vs. last month5.00 ★ average rating · 70 reviews
76/100 from 70 reviews over 13 months, limited confidence.

Energy & Utilities average: score 62.9, rating 4.14 stars, reply rate 45.9%, over 631 ranked companies · benchmark 16 Sept 2026

Score75.9vs 62.913.0Rating5.00vs 4.140.86Reply ratevs 45.9%

Competitive Performance Rank

Among ranked Energy & Utilities companies

#131of 631 ranked in Energy & Utilities
Top 21% · Top Tier
#1 (best)#631 (worst)
#129Peer
#130Peer
#131This company
#132Peer
#133Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Category Leader

84% of reviews positive, 11% negative

84%
positive
  • Positive84%
  • Neutral4%
  • Negative11%

Sentiment Balance

Covering May 2026 — 4 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 0% negative and 25% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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