Customereye

Cheshire West and Chester Council

Home Servicescheshirewestandchester.gov.uk

Review data last updated .

Based on public reviews and response behavior.

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54 reviews over 2,098 days (about 0.8 per month). Busiest month: 9% of reviews. Languages: en 100%.

Overall Score

20/100
1.63 ★ average rating · 54 reviews
20/100 from 54 reviews over 4 months, limited confidence.

Home Services average: score 61.5, rating 4.27 stars, reply rate 46.8%, over 414 ranked companies · benchmark 16 Sept 2026

Score20.3vs 61.541.3Rating1.63vs 4.272.64Reply ratevs 46.8%

Competitive Performance Rank

Among ranked Home Services companies

#409of 414 ranked in Home Services
Top 99% · Bottom Tier
#1 (best)#414 (worst)
#407Peer
#408Peer
#409This company
#410Peer
#411Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

22% of reviews positive, 76% negative

22%
positive
  • Positive22%
  • Neutral2%
  • Negative76%

Sentiment Balance

Covering March 2025 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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