Chatdeal

Flight & Hotel Booking • United Stateschatdeal.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

49/100

4.25 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Flight & Hotel Booking companies

#181of 225

Top 80% · Bottom Tier

#1 (best)#225 (worst)

#179Peer

#180Peer

#181This company

#182Peer

#183Peer

Overall Customer Sentiment

Below Average

76% of reviews positive, 23% negative

76%

positive

Positive76%
Neutral2%
Negative23%

Sentiment Balance

Covering April 2024 — 4 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 594 reviews across the months with enough data to chart reliably (min 3/month), most recent: April 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

32.4%

Response Speed

12.6%

Problem Resolution

11.1%

Product Quality

10.4%

Communication

9.3%

Most feedback concerns Customer Support.

The most common complaint theme is Communication, making up 9.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM44/100

44/100

signal score

•Built from a negative-review share of 23.7% across this company's analyzed reviews.
•15 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating

5★

78.0%

4★

3.3%

3★

1.2%

2★

0.5%

1★

17.0%

Based on 600 analyzed reviews. Sentiment is holding steady: 0.0% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

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