Based on public reviews and response behavior.
100 reviews over 171 days (about 18 per month). Busiest month: 35% of reviews. Languages: en 84%, es 16%.
These figures describe an earlier period, not the last 12 months.
Flight & Hotel Booking average: score 66.3, rating 4.28 stars, reply rate 42.1%, over 1,794 ranked companies · benchmark 13 Oct 2026
Score
62.3
Industry average 66.3
4.0 below average
Rating
3.36
Industry average 4.28
0.92 below average
Reply rate
—
Industry average 42.1%
not measured
Not ranked
no reviews in the last 12 months
58% of reviews positive, 42% negative
Covering October 2023 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.
Share of theme mentions
Themes extracted from 100 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,794 ranked companies in Flight & Hotel Booking (benchmark 13 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around value for money scores -0.610 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
"Product Quality" is the strongest recurring theme in the reviews: 23 mentions with a sentiment score of 86.20/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
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