Customereye

Bonzah

Automotive & Mobility • United Statesbonzah.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

59/100
4.56 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Automotive & Mobility companies

#61of 265
Top 23% · Top Tier
#1 (best)#265 (worst)
#59Peer
#60Peer
#61This company
#62Peer
#63Peer

Overall Customer Sentiment

Category Leader

73% of reviews positive, 24% negative

73%
positive
  • Positive73%
  • Neutral3%
  • Negative24%

Sentiment Balance

Covering August 2023 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 589 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2023.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Onboarding
20.5%
Pricing
19.7%
Customer Support
12.1%
Loyalty
10.8%
Product Quality
10.4%

Most feedback concerns Onboarding.

The most common complaint theme is Communication, making up 4.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH51/100
51/100
signal score
  • Built from a negative-review share of 36.3% across this company's analyzed reviews.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating
5
78.3%
4
11.8%
3
3.0%
2
1.3%
1
5.5%

Based on 600 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 83.3% in the three months before that.

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