Customereye

Back on Track New Zealand

Veterinary & Pet Servicesbackontrack.co.nz

Review data last updated .

Based on public reviews and response behavior.

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84 reviews over 383 days (about 6.7 per month). Busiest month: 13% of reviews. Languages: en 99%, fr 1%.

Overall Score

72/100
−10.6 vs. last month4.94 ★ average rating · 84 reviews
72/100 from 84 reviews over 12 months, limited confidence.

Veterinary & Pet Services average: score 66.3, rating 4.42 stars, reply rate 36.3%, over 268 ranked companies · benchmark 6 Oct 2026

Score

72.1

Industry average 66.3

5.8 above average

Rating

4.94

Industry average 4.42

0.52 above average

Reply rate

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Industry average 36.3%

not measured

Competitive Performance Rank

Among ranked Veterinary & Pet Services companies

#101of 268 ranked in Veterinary & Pet Services
Top 38% · Upper Half
#1 (best)#268 (worst)
#99Peer
#100Peer
#101This company
#102Peer
#103Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Above Average

88% of reviews positive, 11% negative

88%
positive
  • Positive88%
  • Neutral1%
  • Negative11%

Sentiment Balance

Covering September 2026 — 11 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 73% of reviews in this period, with 27% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Response Speed
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Delivery Shipping
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Product Quality
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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