Based on public reviews and response behavior.
60 reviews over 488 days (about 3.7 per month). Busiest month: 27% of reviews. Languages: en 100%.
These figures describe an earlier period, not the last 12 months.
Flight & Hotel Booking average: score 66.3, rating 4.29 stars, reply rate 42.1%, over 1,798 ranked companies · benchmark 16 Oct 2026
Score
32.2
Industry average 66.3
34.1 below average
Rating
2.72
Industry average 4.29
1.57 below average
Reply rate
—
Industry average 42.1%
not measured
Not ranked
no reviews in the last 12 months
47% of reviews positive, 53% negative
Covering May 2023 — 7 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 57% of reviews in this period, with 43% negative and 0% neutral.
Share of theme mentions
Themes extracted from 60 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,798 ranked companies in Flight & Hotel Booking (benchmark 16 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around value for money scores -0.684 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.624). Review the worst months in the trend data to identify specific operational or product issues.
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