Customereye

Zodiac Casino

Gambling & Betting • Canadazodiac.casino

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

52/100
+8.6 vs. last month4.33 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Gambling & Betting companies

#52of 91
Top 57% · Mid Pack
#1 (best)#91 (worst)
#50Peer
#51Peer
#52This company
#53Peer
#54Peer

Overall Customer Sentiment

Mid Pack

81% of reviews positive, 19% negative

81%
positive
  • Positive81%
  • Neutral1%
  • Negative19%

Sentiment Balance

Covering October 2024 — 97 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 83% of reviews in this period, with 17% negative and 1% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
23.7%
Product Quality
22.3%
Loyalty
16.3%
Response Speed
12.5%
Pricing
9.0%

Most feedback concerns Customer Support.

The most common complaint theme is Communication, making up 3.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM44/100
44/100
signal score
  • Built from a negative-review share of 42.3% across this company's analyzed reviews.
  • 1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating
5
71.5%
4
11.0%
3
5.3%
2
3.0%
1
9.2%

Based on 600 analyzed reviews. Sentiment is holding steady: 87.1% of reviews in the last three months were positive, compared with 88.5% in the three months before that.

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