Xiamen Airport

Airport Servicesxiamen-airport.skytrax-import

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

45/100

2.83 ★ average rating · 16 reviews

Competitive Performance Rank

Among fully-analyzed Airport Services companies

#7of 21

Top 33% · Upper Half

#1 (best)#21 (worst)

#5Peer

#6Peer

#7This company

#8Peer

#9Peer

Overall Customer Sentiment

Above Average

69% of reviews positive, 25% negative

69%

positive

Positive69%
Neutral6%
Negative25%

Sentiment Trend Over Time

Reviews (Count)

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Response Speed

36.1%

Customer Support

25.0%

Delivery Shipping

22.2%

Loyalty

16.7%

Most feedback concerns Response Speed.

The most common complaint theme is Delivery Shipping, making up 22.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW15/100

15/100

signal score

•Built from a negative-review share of 25.0% across this company's analyzed reviews.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.8avg rating

5★

6.3%

4★

37.5%

3★

25.0%

2★

6.3%

1★

25.0%

Based on 16 analyzed reviews. Sentiment is improving: 66.7% of reviews in the last three months were positive, compared with 33.3% in the three months before that.

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