Zynga

Gaming & Esportswww.zynga.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

42/100

−5.6 vs. last month1.13 ★ average rating · 420 reviews

Competitive Performance Rank

Among fully-analyzed Gaming & Esports companies

#232of 259

Top 90% · Bottom Tier

#1 (best)#259 (worst)

#230Peer

#231Peer

#232This company

#233Peer

#234Peer

Overall Customer Sentiment

Below Average

35% of reviews positive, 64% negative

35%

positive

Positive35%
Neutral1%
Negative64%

Sentiment Balance

Covering September 2024 — 6 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 380 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Pricing

21.9%

Loyalty

20.7%

Customer Support

15.4%

Problem Resolution

10.7%

Communication

10.2%

Most feedback concerns Pricing.

The most common complaint theme is Pricing, making up 21.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH74/100

74/100

signal score

•Built from a negative-review share of 64.3% across this company's analyzed reviews.
•5 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.1avg rating

5★

2.1%

4★

0.5%

3★

0.0%

2★

3.3%

1★

94.0%

Based on 420 analyzed reviews. Sentiment is holding steady: 0.0% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

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