Survey Junkie

Paid Surveys & Rewardswww.surveyjunkie.com

Review data last updated August 14, 2026.

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Based on public reviews and response behavior.

Overall Score

59/100

−6.0 vs. last month3.46 ★ average rating · 1,000 reviews

Competitive Performance Rank

Among fully-analyzed Paid Surveys & Rewards companies

#15of 67

Top 22% · Top Tier

#1 (best)#67 (worst)

#13Peer

#14Peer

#15This company

#16Peer

#17Peer

Overall Customer Sentiment

Category Leader

53% of reviews positive, 44% negative

53%

positive

Positive53%
Neutral2%
Negative44%

Sentiment Balance

Covering July 2026 — 9 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,000 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Response Speed

14.8%

Pricing

13.8%

Loyalty

12.3%

Onboarding

12.2%

Customer Support

11.8%

Most feedback concerns Response Speed.

The most common complaint theme is Response Speed, making up 14.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH77/100

77/100

signal score

•Built from a negative-review share of 44.4% across this company's analyzed reviews.
•9 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.5avg rating

5★

43.3%

4★

14.0%

3★

11.2%

2★

7.9%

1★

23.6%

Based on 1,000 analyzed reviews. Sentiment is slipping: 18.8% of reviews in the last three months were positive, compared with 28.0% in the three months before that.

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