Customereye

SportNation

Gambling & Betting • United Kingdomwww.sportnation.bet

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

48/100
3.30 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Gambling & Betting companies

#64of 91
Top 70% · Mid Pack
#1 (best)#91 (worst)
#62Peer
#63Peer
#64This company
#65Peer
#66Peer

Overall Customer Sentiment

Mid Pack

74% of reviews positive, 26% negative

74%
positive
  • Positive74%
  • Neutral1%
  • Negative26%

Sentiment Balance

Covering December 2022 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 596 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2022.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
15.6%
Customer Support
14.8%
Loyalty
14.6%
Onboarding
13.5%
Response Speed
10.4%

Most feedback concerns Product Quality.

The most common complaint theme is Pricing, making up 8.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH67/100
67/100
signal score
  • Built from a negative-review share of 31.7% across this company's analyzed reviews.
  • 14 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.3avg rating
5
27.5%
4
33.0%
3
9.2%
2
2.5%
1
27.8%

Based on 600 analyzed reviews. Sentiment is slipping: 42.9% of reviews in the last three months were positive, compared with 70.5% in the three months before that.

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