Customereye

Sky Vegas

Gambling & Betting • Leedswww.skyvegas.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

50/100
−3.8 vs. last month3.78 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Gambling & Betting companies

#62of 91
Top 68% · Mid Pack
#1 (best)#91 (worst)
#60Peer
#61Peer
#62This company
#63Peer
#64Peer

Overall Customer Sentiment

Mid Pack

76% of reviews positive, 23% negative

76%
positive
  • Positive76%
  • Neutral1%
  • Negative23%

Sentiment Balance

Covering November 2024 — 44 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 57% of reviews in this period, with 41% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 599 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
21.4%
Loyalty
15.9%
Customer Support
14.0%
Pricing
12.7%
Response Speed
10.6%

Most feedback concerns Product Quality.

The most common complaint theme is Delivery Shipping, making up 1.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH66/100
66/100
signal score
  • Built from a negative-review share of 39.0% across this company's analyzed reviews.
  • 6 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.8avg rating
5
59.8%
4
9.0%
3
4.5%
2
2.7%
1
24.0%

Based on 600 analyzed reviews. Sentiment is slipping: 57.6% of reviews in the last three months were positive, compared with 63.5% in the three months before that.

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