Customereye

Sky Bet

Gambling & Betting • United Kingdomwww.skybet.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

37/100
−30.1 vs. last month1.60 ★ average rating · 140 reviews

Competitive Performance Rank

Among fully-analyzed Gambling & Betting companies

#79of 91
Top 87% · Bottom Tier
#1 (best)#91 (worst)
#77Peer
#78Peer
#79This company
#80Peer
#81Peer

Overall Customer Sentiment

Below Average

41% of reviews positive, 57% negative

41%
positive
  • Positive41%
  • Neutral2%
  • Negative57%

Sentiment Balance

Covering March 2018 — 10 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 20% of reviews in this period, with 80% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 139 reviews across the months with enough data to chart reliably (min 3/month), most recent: March 2018.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Loyalty
18.6%
Customer Support
15.8%
Pricing
14.1%
Communication
11.9%
Response Speed
10.7%

Most feedback concerns Loyalty.

The most common complaint theme is Loyalty, making up 18.6% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH71/100
71/100
signal score
  • Built from a negative-review share of 57.1% across this company's analyzed reviews.
  • 7 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.6avg rating
5
9.3%
4
2.9%
3
4.3%
2
5.7%
1
77.9%

Based on 140 analyzed reviews. Sentiment is holding steady: 18.8% of reviews in the last three months were positive, compared with 14.3% in the three months before that.

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