PokerStars

Gambling & Betting • United Kingdomwww.pokerstars.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

50/100

−23.2 vs. last month3.91 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Gambling & Betting companies

#60of 91

Top 66% · Mid Pack

#1 (best)#91 (worst)

#58Peer

#59Peer

#60This company

#61Peer

#62Peer

Overall Customer Sentiment

Mid Pack

76% of reviews positive, 23% negative

76%

positive

Positive76%
Neutral1%
Negative23%

Sentiment Balance

Covering November 2024 — 52 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 56% of reviews in this period, with 44% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 599 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

27.3%

Product Quality

14.4%

Response Speed

14.2%

Loyalty

12.5%

Problem Resolution

11.0%

Most feedback concerns Customer Support.

The most common complaint theme is Pricing, making up 7.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH90/100

90/100

signal score

•Built from a negative-review share of 59.0% across this company's analyzed reviews.
•8 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.9avg rating

5★

67.8%

4★

4.7%

3★

1.8%

2★

1.8%

1★

23.8%

Based on 600 analyzed reviews. Sentiment is slipping: 59.0% of reviews in the last three months were positive, compared with 76.4% in the three months before that.

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