Opticsplanet

Healthcare & Medical • United Stateswww.opticsplanet.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

45/100

−2.3 vs. last month4.15 ★ average rating · 603 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#522of 615

Top 85% · Bottom Tier

#1 (best)#615 (worst)

#520Peer

#521Peer

#522This company

#523Peer

#524Peer

Overall Customer Sentiment

Below Average

68% of reviews positive, 31% negative

68%

positive

Positive68%
Neutral2%
Negative31%

Sentiment Balance

Covering August 2026 — 9 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 56% of reviews in this period, with 44% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

16.6%

Loyalty

15.5%

Product Quality

13.4%

Pricing

12.8%

Onboarding

10.7%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 16.6% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM43/100

43/100

signal score

•Built from a negative-review share of 31.0% across this company's analyzed reviews.
•6 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.2avg rating

5★

75.5%

4★

3.2%

3★

1.2%

2★

1.3%

1★

18.9%

Based on 603 analyzed reviews. Sentiment is holding steady: 65.2% of reviews in the last three months were positive, compared with 61.5% in the three months before that.

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