Based on public reviews and response behavior.
Among fully-analyzed Home & Living companies
30% of reviews positive, 70% negative
Covering November 2023 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.
Showing 7 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2023.
Sentiment has been holding steady over the period shown.
Share of theme mentions
Most feedback concerns Customer Support.
The most common complaint theme is Customer Support, making up 23.1% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 50 analyzed reviews. Sentiment is improving: 40.0% of reviews in the last three months were positive, compared with 0.0% in the three months before that.
