Customereye

National Motorhomes

Hobbies & Arts • United Kingdomwww.nationalmotorhomes.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

38/100
2.71 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Hobbies & Arts companies

#454of 467
Top 97% · Bottom Tier
#1 (best)#467 (worst)
#452Peer
#453Peer
#454This company
#455Peer
#456Peer

Overall Customer Sentiment

Below Average

55% of reviews positive, 43% negative

55%
positive
  • Positive55%
  • Neutral2%
  • Negative43%

Sentiment Balance

Covering March 2020 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 593 reviews across the months with enough data to chart reliably (min 3/month), most recent: March 2020.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Pricing
16.1%
Loyalty
14.9%
Customer Support
13.6%
Communication
11.6%
Product Quality
11.4%

Most feedback concerns Pricing.

The most common complaint theme is Pricing, making up 16.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH54/100
54/100
signal score
  • Built from a negative-review share of 37.7% across this company's analyzed reviews.
  • 8 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.7avg rating
5
22.7%
4
19.3%
3
10.0%
2
2.5%
1
45.5%

Based on 600 analyzed reviews. Sentiment is holding steady: 0.0% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

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