Ladbrokes

Gambling & Betting • United Kingdomwww.ladbrokes.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

29/100

+9.1 vs. last month1.23 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Gambling & Betting companies

#90of 91

Top 99% · Bottom Tier

#1 (best)#91 (worst)

#87Peer

#88Peer

#89Peer

#90This company

#91Peer

Overall Customer Sentiment

Below Average

36% of reviews positive, 62% negative

36%

positive

Positive36%
Neutral2%
Negative62%

Sentiment Balance

Covering November 2024 — 52 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 39% of reviews in this period, with 58% negative and 4% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Loyalty

21.7%

Pricing

20.7%

Customer Support

15.1%

Product Quality

10.7%

Problem Resolution

8.2%

Most feedback concerns Loyalty.

The most common complaint theme is Loyalty, making up 21.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH64/100

64/100

signal score

•Built from a negative-review share of 54.3% across this company's analyzed reviews.
•30 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.2avg rating

5★

4.7%

4★

0.7%

3★

0.3%

2★

1.2%

1★

93.2%

Based on 600 analyzed reviews. Sentiment is improving: 6.9% of reviews in the last three months were positive, compared with 1.1% in the three months before that.

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