Customereye

IQ Metric

Professional Certification & Skills • United Kingdomwww.iq-metric.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

27/100
2.03 ★ average rating · 319 reviews

Competitive Performance Rank

Among fully-analyzed Professional Certification & Skills companies

#277of 281
Top 99% · Bottom Tier
#1 (best)#281 (worst)
#275Peer
#276Peer
#277This company
#278Peer
#279Peer

Overall Customer Sentiment

Below Average

34% of reviews positive, 65% negative

34%
positive
  • Positive34%
  • Neutral2%
  • Negative65%

Sentiment Balance

Covering October 2024 — 4 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 311 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Pricing
26.8%
Customer Support
20.0%
Loyalty
15.1%
Communication
10.4%
Response Speed
8.1%

Most feedback concerns Pricing.

The most common complaint theme is Pricing, making up 26.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH90/100
90/100
signal score
  • •Built from a negative-review share of 70.1% across this company's analyzed reviews.
  • •19 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.0avg rating
5★
22.9%
4★
3.1%
3★
0.6%
2★
0.9%
1★
72.4%

Based on 319 analyzed reviews. Sentiment is holding steady: 0.0% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

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