Customereye

Grosvenor Casinos

Gambling & Betting • United Stateswww.grosvenorcasinos.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

49/100
+2.4 vs. last month1.60 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Gambling & Betting companies

#63of 91
Top 69% · Mid Pack
#1 (best)#91 (worst)
#61Peer
#62Peer
#63This company
#64Peer
#65Peer

Overall Customer Sentiment

Mid Pack

45% of reviews positive, 54% negative

45%
positive
  • Positive45%
  • Neutral1%
  • Negative54%

Sentiment Balance

Covering November 2024 — 15 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 20% of reviews in this period, with 80% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
17.4%
Pricing
16.6%
Loyalty
16.3%
Product Quality
10.9%
Response Speed
10.3%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 17.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH85/100
85/100
signal score
  • Built from a negative-review share of 50.0% across this company's analyzed reviews.
  • 23 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.6avg rating
5
12.0%
4
1.8%
3
1.5%
2
3.3%
1
81.3%

Based on 600 analyzed reviews. Sentiment is slipping: 6.7% of reviews in the last three months were positive, compared with 22.2% in the three months before that.

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