GalaBingo

Gaming & Esports • United Kingdomwww.galabingo.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

40/100

+46.1 vs. last month1.38 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Gaming & Esports companies

#242of 259

Top 93% · Bottom Tier

#1 (best)#259 (worst)

#240Peer

#241Peer

#242This company

#243Peer

#244Peer

Overall Customer Sentiment

Below Average

57% of reviews positive, 42% negative

57%

positive

Positive57%
Neutral1%
Negative42%

Sentiment Balance

Covering November 2024 — 14 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 64% of reviews in this period, with 36% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Loyalty

18.9%

Pricing

18.1%

Customer Support

14.2%

Communication

12.3%

Problem Resolution

10.4%

Most feedback concerns Loyalty.

The most common complaint theme is Pricing, making up 18.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH74/100

74/100

signal score

•Built from a negative-review share of 39.3% across this company's analyzed reviews.
•35 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.4avg rating

5★

5.5%

4★

2.7%

3★

2.5%

2★

3.0%

1★

86.3%

Based on 600 analyzed reviews. Sentiment is slipping: 5.9% of reviews in the last three months were positive, compared with 12.8% in the three months before that.

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