Customereye

EMP Sverige

Entertainment & Events • United Stateswww.emp-shop.se

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

Overall Score

28/100
+4.5 vs. last month4.56 ★ average rating · 97 reviews

Competitive Performance Rank

Among fully-analyzed Entertainment & Events companies

#309of 322
Top 96% · Bottom Tier
#1 (best)#322 (worst)
#307Peer
#308Peer
#309This company
#310Peer
#311Peer

Overall Customer Sentiment

Below Average

23% of reviews positive, 76% negative

23%
positive
  • Positive23%
  • Neutral1%
  • Negative76%

Sentiment Balance

Covering July 2026 — 35 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 11% of reviews in this period, with 86% negative and 3% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 84 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
28.9%
Product Quality
26.3%
Response Speed
23.7%
Customer Support
21.1%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Customer Support, making up 21.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH91/100
91/100
signal score
  • Built from a negative-review share of 76.3% across this company's analyzed reviews.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating
5
82.5%
4
6.2%
3
3.1%
2
1.0%
1
7.2%

Based on 97 analyzed reviews. Sentiment is slipping: 89.0% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

Unlock full insights

Sign up to view detailed data and analysis