Chime

Finance & Insurance • United Stateswww.chime.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

62/100

−6.6 vs. last month3.33 ★ average rating · 1,400 reviews

Competitive Performance Rank

Among fully-analyzed Finance & Insurance companies

#127of 373

Top 34% · Upper Half

#1 (best)#373 (worst)

#125Peer

#126Peer

#127This company

#128Peer

#129Peer

Overall Customer Sentiment

Above Average

57% of reviews positive, 41% negative

57%

positive

Positive57%
Neutral1%
Negative41%

Sentiment Balance

Covering August 2026 — 174 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 56% of reviews in this period, with 41% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,400 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Pricing

19.6%

Customer Support

18.6%

Loyalty

18.6%

Product Quality

10.6%

Problem Resolution

8.4%

Most feedback concerns Pricing.

The most common complaint theme is Pricing, making up 19.6% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH51/100

51/100

signal score

•Built from a negative-review share of 41.2% across this company's analyzed reviews.
•60 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.3avg rating

5★

52.0%

4★

5.2%

3★

2.4%

2★

4.1%

1★

36.3%

Based on 1,400 analyzed reviews. Sentiment is improving: 62.4% of reviews in the last three months were positive, compared with 55.3% in the three months before that.

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