Casino

Professional Services • United Kingdomwww.casino.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

59/100

−7.1 vs. last month2.38 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#168of 517

Top 32% · Upper Half

#1 (best)#517 (worst)

#166Peer

#167Peer

#168This company

#169Peer

#170Peer

Overall Customer Sentiment

Above Average

65% of reviews positive, 34% negative

65%

positive

Positive65%
Neutral1%
Negative34%

Sentiment Balance

Covering October 2024 — 17 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 53% of reviews in this period, with 47% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Loyalty

18.1%

Customer Support

17.5%

Pricing

16.6%

Product Quality

10.9%

Response Speed

9.5%

Most feedback concerns Loyalty.

The most common complaint theme is Value For Money, making up 1.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH53/100

53/100

signal score

•Built from a negative-review share of 33.3% across this company's analyzed reviews.
•18 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.4avg rating

5★

29.8%

4★

3.5%

3★

2.0%

2★

4.3%

1★

60.3%

Based on 600 analyzed reviews. Sentiment is holding steady: 14.3% of reviews in the last three months were positive, compared with 12.9% in the three months before that.

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