Betway

Gambling & Betting • United Kingdomwww.betway.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

44/100

−5.7 vs. last month1.38 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Gambling & Betting companies

#72of 91

Top 79% · Bottom Tier

#1 (best)#91 (worst)

#70Peer

#71Peer

#72This company

#73Peer

#74Peer

Overall Customer Sentiment

Below Average

36% of reviews positive, 62% negative

36%

positive

Positive36%
Neutral3%
Negative62%

Sentiment Balance

Covering December 2024 — 6 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

18.5%

Pricing

15.9%

Communication

14.9%

Loyalty

12.5%

Response Speed

11.0%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 18.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH64/100

64/100

signal score

•Built from a negative-review share of 44.3% across this company's analyzed reviews.
•14 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.4avg rating

5★

5.8%

4★

2.8%

3★

2.0%

2★

2.2%

1★

87.2%

Based on 600 analyzed reviews. Sentiment is holding steady: 11.5% of reviews in the last three months were positive, compared with 11.7% in the three months before that.

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