Betfred

Gambling & Betting • United Kingdomwww.betfred.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

58/100

−7.0 vs. last month2.96 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Gambling & Betting companies

#27of 91

Top 30% · Upper Half

#1 (best)#91 (worst)

#25Peer

#26Peer

#27This company

#28Peer

#29Peer

Overall Customer Sentiment

Above Average

63% of reviews positive, 36% negative

63%

positive

Positive63%
Neutral2%
Negative36%

Sentiment Balance

Covering November 2024 — 183 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 58% of reviews in this period, with 40% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 599 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality

15.6%

Customer Support

14.7%

Loyalty

13.6%

Onboarding

13.0%

Response Speed

11.4%

Most feedback concerns Product Quality.

The most common complaint theme is Customer Support, making up 14.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH66/100

66/100

signal score

•Built from a negative-review share of 48.3% across this company's analyzed reviews.
•9 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.0avg rating

5★

35.7%

4★

10.2%

3★

8.7%

2★

5.7%

1★

39.8%

Based on 600 analyzed reviews. Sentiment is holding steady: 54.7% of reviews in the last three months were positive, compared with 54.2% in the three months before that.

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