Customereye

Albelli FR

Tech & Electronics • United Kingdomwww.albelli.fr

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

29/100
4.55 ★ average rating · 44 reviews

Competitive Performance Rank

Among fully-analyzed Tech & Electronics companies

#126of 127
Top 99% · Bottom Tier
#1 (best)#127 (worst)
#123Peer
#124Peer
#125Peer
#126This company
#127Peer

Overall Customer Sentiment

Below Average

21% of reviews positive, 80% negative

21%
positive
  • Positive21%
  • Neutral0%
  • Negative80%

Sentiment Balance

Covering January 2018 — 5 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 40% of reviews in this period, with 60% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 11 reviews across the months with enough data to chart reliably (min 3/month), most recent: January 2018.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
30.4%
Customer Support
26.1%
Delivery Shipping
21.7%
Loyalty
21.7%

Most feedback concerns Product Quality.

The most common complaint theme is Customer Support, making up 26.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH82/100
82/100
signal score
  • Built from a negative-review share of 79.5% across this company's analyzed reviews.
  • 1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating
5
75.0%
4
18.2%
3
0.0%
2
0.0%
1
6.8%

Based on 44 analyzed reviews. Sentiment is holding steady: 100.0% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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