Where's That From

Hobbies & Arts • United Kingdomwheresthatfrom.com

Review data last updated August 10, 2026.

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Overall Score

53/100

−5.2 vs. last month4.37 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Hobbies & Arts companies

#324of 467

Top 69% · Mid Pack

#1 (best)#467 (worst)

#322Peer

#323Peer

#324This company

#325Peer

#326Peer

Overall Customer Sentiment

Mid Pack

83% of reviews positive, 16% negative

83%

positive

Positive83%
Neutral1%
Negative16%

Sentiment Balance

Covering November 2024 — 11 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 9% of reviews in this period, with 91% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 585 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

20.8%

Product Quality

17.6%

Response Speed

14.1%

Loyalty

12.9%

Pricing

10.3%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 3.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM28/100

28/100

signal score

•Built from a negative-review share of 25.7% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.4avg rating

5★

76.5%

4★

8.8%

3★

1.5%

2★

1.0%

1★

12.2%

Based on 600 analyzed reviews. Sentiment is holding steady: 0.0% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

Unlock full insights