Waggy Tails

Pet Products & Supplies • United Kingdomwaggytailsshop.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

37/100

−37.5 vs. last month1.54 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Pet Products & Supplies companies

#260of 263

Top 99% · Bottom Tier

#1 (best)#263 (worst)

#258Peer

#259Peer

#260This company

#261Peer

#262Peer

Overall Customer Sentiment

Below Average

24% of reviews positive, 74% negative

24%

positive

Positive24%
Neutral2%
Negative74%

Sentiment Balance

Covering October 2024 — 5 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 598 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

19.5%

Communication

15.0%

Loyalty

14.4%

Customer Support

14.1%

Pricing

11.6%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 19.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH89/100

89/100

signal score

•Built from a negative-review share of 68.7% across this company's analyzed reviews.
•26 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.5avg rating

5★

9.8%

4★

2.7%

3★

1.3%

2★

4.0%

1★

82.2%

Based on 600 analyzed reviews. Sentiment is holding steady: 0.0% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

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