Vivacolombia

Airlines & Aviationvivacolombia.skytrax-import

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

17/100

1.27 ★ average rating · 48 reviews

Competitive Performance Rank

Among fully-analyzed Airlines & Aviation companies

#35of 41

Top 85% · Bottom Tier

#1 (best)#41 (worst)

#33Peer

#34Peer

#35This company

#36Peer

#37Peer

Overall Customer Sentiment

Below Average

17% of reviews positive, 77% negative

17%

positive

Positive17%
Neutral6%
Negative77%

Sentiment Balance

Covering February 2019 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 10 reviews across the months with enough data to chart reliably (min 3/month), most recent: February 2019.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Pricing

22.1%

Customer Support

17.7%

Loyalty

12.7%

Response Speed

10.5%

Delivery Shipping

10.5%

Most feedback concerns Pricing.

The most common complaint theme is Pricing, making up 22.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH83/100

83/100

signal score

•Built from a negative-review share of 77.1% across this company's analyzed reviews.
•3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.3avg rating

5★

4.2%

4★

2.1%

3★

0.0%

2★

2.1%

1★

91.7%

Based on 48 analyzed reviews. Sentiment is holding steady: 0.0% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

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