Customereye

Villento Casino

Gambling & Betting • Canadavillento.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

54/100
−24.1 vs. last month4.28 ★ average rating · 521 reviews

Competitive Performance Rank

Among fully-analyzed Gambling & Betting companies

#47of 91
Top 52% · Mid Pack
#1 (best)#91 (worst)
#45Peer
#46Peer
#47This company
#48Peer
#49Peer

Overall Customer Sentiment

Mid Pack

84% of reviews positive, 15% negative

84%
positive
  • Positive84%
  • Neutral1%
  • Negative15%

Sentiment Balance

Covering October 2024 — 10 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 70% of reviews in this period, with 30% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 513 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
23.8%
Customer Support
21.9%
Loyalty
16.1%
Response Speed
13.8%
Pricing
9.4%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH50/100
50/100
signal score
  • Built from a negative-review share of 32.7% across this company's analyzed reviews.
  • 1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating
5
71.4%
4
9.8%
3
5.2%
2
2.3%
1
11.3%

Based on 521 analyzed reviews. Sentiment is slipping: 80.0% of reviews in the last three months were positive, compared with 86.0% in the three months before that.

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