Customereye

Tuff Stuff Overland

Sports & Fitness • United Statestuffstuff4x4.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

67/100
+2.4 vs. last month4.58 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Sports & Fitness companies

#25of 174
Top 14% · Top Tier
#1 (best)#174 (worst)
#23Peer
#24Peer
#25This company
#26Peer
#27Peer

Overall Customer Sentiment

Category Leader

81% of reviews positive, 19% negative

81%
positive
  • Positive81%
  • Neutral1%
  • Negative19%

Sentiment Balance

Covering July 2021 — 17 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 82% of reviews in this period, with 18% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 591 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2021.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
20.2%
Delivery Shipping
17.7%
Customer Support
13.5%
Response Speed
11.9%
Loyalty
9.7%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH50/100
50/100
signal score
  • Built from a negative-review share of 30.7% across this company's analyzed reviews.
  • 2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating
5
76.8%
4
13.7%
3
3.5%
2
2.2%
1
3.8%

Based on 600 analyzed reviews. Sentiment is slipping: 66.7% of reviews in the last three months were positive, compared with 86.2% in the three months before that.

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