Minded

Healthcare & Medical • United Statestryminded.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

44/100

−6.7 vs. last month3.60 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#540of 615

Top 88% · Bottom Tier

#1 (best)#615 (worst)

#538Peer

#539Peer

#540This company

#541Peer

#542Peer

Overall Customer Sentiment

Below Average

66% of reviews positive, 33% negative

66%

positive

Positive66%
Neutral1%
Negative33%

Sentiment Balance

Covering June 2023 — 5 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 60% of reviews in this period, with 40% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 598 reviews across the months with enough data to chart reliably (min 3/month), most recent: June 2023.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

22.2%

Pricing

14.1%

Loyalty

13.9%

Product Quality

12.8%

Response Speed

8.6%

Most feedback concerns Customer Support.

The most common complaint theme is Pricing, making up 14.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH72/100

72/100

signal score

•Built from a negative-review share of 36.7% across this company's analyzed reviews.
•20 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.6avg rating

5★

58.0%

4★

4.5%

3★

4.2%

2★

5.7%

1★

27.7%

Based on 600 analyzed reviews. Sentiment is slipping: 40.0% of reviews in the last three months were positive, compared with 46.9% in the three months before that.

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