Customereye

Trusted PPE

Healthcare & Medical • United Kingdomtrustedppe.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

51/100
4.63 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#408of 615
Top 66% · Mid Pack
#1 (best)#615 (worst)
#406Peer
#407Peer
#408This company
#409Peer
#410Peer

Overall Customer Sentiment

Mid Pack

78% of reviews positive, 18% negative

78%
positive
  • Positive78%
  • Neutral3%
  • Negative18%

Sentiment Balance

Covering November 2022 — 4 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 594 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2022.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
24.7%
Product Quality
18.0%
Response Speed
17.5%
Customer Support
12.4%
Loyalty
9.5%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH51/100
51/100
signal score
  • Built from a negative-review share of 32.3% across this company's analyzed reviews.
  • 2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating
5
84.2%
4
6.5%
3
2.8%
2
1.3%
1
5.2%

Based on 600 analyzed reviews. Sentiment is slipping: 25.0% of reviews in the last three months were positive, compared with 90.9% in the three months before that.

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