Tripsta

Travel & Hospitalitytripsta.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

31/100

2.96 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Travel & Hospitality companies

#144of 150

Top 96% · Bottom Tier

#1 (best)#150 (worst)

#142Peer

#143Peer

#144This company

#145Peer

#146Peer

Overall Customer Sentiment

Below Average

41% of reviews positive, 56% negative

41%

positive

Positive41%
Neutral3%
Negative56%

Sentiment Balance

Covering January 2019 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 590 reviews across the months with enough data to chart reliably (min 3/month), most recent: January 2019.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Pricing

18.9%

Customer Support

13.5%

Onboarding

11.8%

Communication

11.7%

Response Speed

11.7%

Most feedback concerns Pricing.

The most common complaint theme is Pricing, making up 18.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH73/100

73/100

signal score

•Built from a negative-review share of 53.3% across this company's analyzed reviews.
•29 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.0avg rating

5★

33.8%

4★

13.0%

3★

7.2%

2★

7.8%

1★

38.2%

Based on 600 analyzed reviews. Sentiment is holding steady: 0.0% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

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