Customereye

Travfurler - Travel Pet Shop

Pet Products & Supplies • United Kingdomtravfurler.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

56/100
4.66 ★ average rating · 564 reviews

Competitive Performance Rank

Among fully-analyzed Pet Products & Supplies companies

#149of 263
Top 57% · Mid Pack
#1 (best)#263 (worst)
#147Peer
#148Peer
#149This company
#150Peer
#151Peer

Overall Customer Sentiment

Mid Pack

87% of reviews positive, 12% negative

87%
positive
  • Positive87%
  • Neutral0%
  • Negative12%

Sentiment Balance

Covering September 2023 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 548 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2023.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
20.2%
Delivery Shipping
19.0%
Customer Support
17.4%
Response Speed
14.2%
Loyalty
12.9%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM42/100
42/100
signal score
  • Built from a negative-review share of 19.0% across this company's analyzed reviews.
  • 4 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5
87.2%
4
4.1%
3
1.6%
2
1.2%
1
5.9%

Based on 564 analyzed reviews. Sentiment is slipping: 50.0% of reviews in the last three months were positive, compared with 66.7% in the three months before that.

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