Customereye

Traffic and Funnels

Media & Content • United Statestrafficandfunnels.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

50/100
3.90 ★ average rating · 488 reviews

Competitive Performance Rank

Among fully-analyzed Media & Content companies

#103of 172
Top 60% · Mid Pack
#1 (best)#172 (worst)
#101Peer
#102Peer
#103This company
#104Peer
#105Peer

Overall Customer Sentiment

Mid Pack

75% of reviews positive, 24% negative

75%
positive
  • Positive75%
  • Neutral1%
  • Negative24%

Sentiment Balance

Covering October 2022 — 4 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 458 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2022.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
21.1%
Loyalty
15.0%
Pricing
14.2%
Product Quality
13.8%
Value For Money
7.4%

Most feedback concerns Customer Support.

The most common complaint theme is Communication, making up 5.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM33/100
33/100
signal score
  • Built from a negative-review share of 26.7% across this company's analyzed reviews.
  • 3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.9avg rating
5
67.2%
4
3.5%
3
3.3%
2
3.9%
1
22.1%

Based on 488 analyzed reviews. Sentiment is holding steady: 0.0% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

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