The Pet Warehouse

Pet Products & Supplies • Oswaldtwistlethepetwarehouse.co.uk

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

53/100

+25.0 vs. last month4.82 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Pet Products & Supplies companies

#189of 263

Top 72% · Mid Pack

#1 (best)#263 (worst)

#187Peer

#188Peer

#189This company

#190Peer

#191Peer

Overall Customer Sentiment

Mid Pack

84% of reviews positive, 16% negative

84%

positive

Positive84%
Neutral1%
Negative16%

Sentiment Balance

Covering April 2020 — 4 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 558 reviews across the months with enough data to chart reliably (min 3/month), most recent: April 2020.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

21.1%

Customer Support

14.9%

Response Speed

14.7%

Product Quality

14.3%

Loyalty

13.5%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM34/100

34/100

signal score

•Built from a negative-review share of 19.0% across this company's analyzed reviews.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating

5★

89.5%

4★

6.8%

3★

1.3%

2★

0.5%

1★

1.8%

Based on 600 analyzed reviews. Sentiment is slipping: 66.7% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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