Stockholm Skavsta Airport

Airport Servicesstockholm-skavsta-airport.skytrax-import

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

29/100

1.53 ★ average rating · 10 reviews

Competitive Performance Rank

Among fully-analyzed Airport Services companies

#12of 21

Top 57% · Mid Pack

#1 (best)#21 (worst)

#10Peer

#11Peer

#12This company

#13Peer

#14Peer

Overall Customer Sentiment

Mid Pack

40% of reviews positive, 60% negative

40%

positive

Positive40%
Neutral0%
Negative60%

Sentiment Trend Over Time

Reviews (Count)

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Response Speed

29.8%

Pricing

21.3%

Product Quality

17.0%

Loyalty

17.0%

Customer Support

14.9%

Most feedback concerns Response Speed.

The most common complaint theme is Response Speed, making up 29.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH62/100

62/100

signal score

•Built from a negative-review share of 60.0% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.5avg rating

5★

0.0%

4★

0.0%

3★

0.0%

2★

40.0%

1★

60.0%

Based on 10 analyzed reviews. Sentiment is holding steady: 0.0% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

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