Sonner Toys

Hobbies & Arts • United Kingdomsonnertoys.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

42/100

3.23 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Hobbies & Arts companies

#444of 467

Top 95% · Bottom Tier

#1 (best)#467 (worst)

#442Peer

#443Peer

#444This company

#445Peer

#446Peer

Overall Customer Sentiment

Below Average

61% of reviews positive, 38% negative

61%

positive

Positive61%
Neutral1%
Negative38%

Sentiment Balance

Covering April 2023 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 595 reviews across the months with enough data to chart reliably (min 3/month), most recent: April 2023.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

21.9%

Response Speed

13.4%

Loyalty

12.7%

Customer Support

12.4%

Product Quality

11.4%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 21.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH56/100

56/100

signal score

•Built from a negative-review share of 35.7% across this company's analyzed reviews.
•24 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.2avg rating

5★

51.2%

4★

3.3%

3★

1.8%

2★

4.7%

1★

39.0%

Based on 600 analyzed reviews. Sentiment is holding steady: 0.0% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

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