Solace Vapor

Vaping & Smoking Alternatives • United Statessolacevapor.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

50/100

+25.0 vs. last month4.37 ★ average rating · 526 reviews

Competitive Performance Rank

Among fully-analyzed Vaping & Smoking Alternatives companies

#137of 173

Top 79% · Bottom Tier

#1 (best)#173 (worst)

#135Peer

#136Peer

#137This company

#138Peer

#139Peer

Overall Customer Sentiment

Below Average

75% of reviews positive, 22% negative

75%

positive

Positive75%
Neutral2%
Negative22%

Sentiment Balance

Covering August 2021 — 6 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 522 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2021.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

24.5%

Product Quality

19.2%

Response Speed

15.5%

Customer Support

11.5%

Loyalty

10.1%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 3.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH58/100

58/100

signal score

•Built from a negative-review share of 40.7% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.4avg rating

5★

76.8%

4★

6.5%

3★

3.4%

2★

3.4%

1★

9.9%

Based on 526 analyzed reviews. Sentiment is slipping: 75.0% of reviews in the last three months were positive, compared with 81.0% in the three months before that.

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