SoftwareDiscountUSA

Software & Web Services • United Statessoftwarediscountusa.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

44/100

−30.9 vs. last month4.16 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Software & Web Services companies

#295of 363

Top 81% · Bottom Tier

#1 (best)#363 (worst)

#293Peer

#294Peer

#295This company

#296Peer

#297Peer

Overall Customer Sentiment

Below Average

63% of reviews positive, 35% negative

63%

positive

Positive63%
Neutral2%
Negative35%

Sentiment Balance

Covering September 2024 — 19 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 47% of reviews in this period, with 53% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 598 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

13.3%

Pricing

13.2%

Onboarding

12.7%

Response Speed

11.8%

Product Quality

10.5%

Most feedback concerns Customer Support.

The most common complaint theme is Problem Resolution, making up 10.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM31/100

31/100

signal score

•Built from a negative-review share of 37.3% across this company's analyzed reviews.
•2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.2avg rating

5★

71.5%

4★

6.5%

3★

4.3%

2★

1.8%

1★

15.8%

Based on 600 analyzed reviews. Sentiment is improving: 85.7% of reviews in the last three months were positive, compared with 78.7% in the three months before that.

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