Skybooker

Travel & Hospitality • United Statesskybooker.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

41/100

3.45 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Travel & Hospitality companies

#133of 150

Top 89% · Bottom Tier

#1 (best)#150 (worst)

#131Peer

#132Peer

#133This company

#134Peer

#135Peer

Overall Customer Sentiment

Below Average

60% of reviews positive, 39% negative

60%

positive

Positive60%
Neutral1%
Negative39%

Sentiment Balance

Covering September 2022 — 4 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 576 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2022.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Pricing

18.3%

Customer Support

16.1%

Loyalty

13.4%

Communication

10.3%

Onboarding

9.3%

Most feedback concerns Pricing.

The most common complaint theme is Pricing, making up 18.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH79/100

79/100

signal score

•Built from a negative-review share of 44.0% across this company's analyzed reviews.
•23 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.5avg rating

5★

52.7%

4★

8.8%

3★

2.8%

2★

2.5%

1★

33.2%

Based on 600 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 12.5% in the three months before that.

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