Based on public reviews and response behavior.
Among fully-analyzed Gaming & Esports companies
54% of reviews positive, 44% negative
Covering March 2019 — 10 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 40% of reviews in this period, with 50% negative and 10% neutral.
Showing 276 reviews across the months with enough data to chart reliably (min 3/month), most recent: March 2019.
Sentiment has been holding steady over the period shown.
Share of theme mentions
Most feedback concerns Response Speed.
The most common complaint theme is Delivery Shipping, making up 3.3% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 289 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 33.3% in the three months before that.
