Siem Reap Airport

Airport Servicessiem-reap-airport.skytrax-import

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

48/100

3.28 ★ average rating · 44 reviews

Competitive Performance Rank

Among fully-analyzed Airport Services companies

#3of 21

Top 14% · Top Tier

#1 (best)#21 (worst)

#1Peer

#2Peer

#3This company

#4Peer

#5Peer

Overall Customer Sentiment

Category Leader

71% of reviews positive, 30% negative

71%

positive

Positive71%
Neutral0%
Negative30%

Sentiment Trend Over Time

Reviews (Count)

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Response Speed

19.3%

Customer Support

17.2%

Pricing

15.2%

Delivery Shipping

10.3%

Loyalty

9.7%

Most feedback concerns Response Speed.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM45/100

45/100

signal score

•Built from a negative-review share of 29.5% across this company's analyzed reviews.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.3avg rating

5★

27.3%

4★

13.6%

3★

22.7%

2★

29.5%

1★

6.8%

Based on 44 analyzed reviews. Sentiment is slipping: 33.3% of reviews in the last three months were positive, compared with 75.0% in the three months before that.

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