Customereye

Serious Fishing

Hobbies & Arts • United Kingdomseriousfishing.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

63/100
−20.0 vs. last month4.30 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Hobbies & Arts companies

#145of 467
Top 31% · Upper Half
#1 (best)#467 (worst)
#143Peer
#144Peer
#145This company
#146Peer
#147Peer

Overall Customer Sentiment

Above Average

72% of reviews positive, 26% negative

72%
positive
  • Positive72%
  • Neutral2%
  • Negative26%

Sentiment Balance

Covering January 2024 — 5 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 60% of reviews in this period, with 40% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 596 reviews across the months with enough data to chart reliably (min 3/month), most recent: January 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
21.7%
Customer Support
16.0%
Product Quality
15.2%
Response Speed
14.5%
Loyalty
10.4%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 5.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM37/100
37/100
signal score
  • Built from a negative-review share of 40.7% across this company's analyzed reviews.
  • 3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating
5
74.5%
4
7.5%
3
3.0%
2
3.3%
1
11.7%

Based on 600 analyzed reviews. Sentiment is improving: 100.0% of reviews in the last three months were positive, compared with 81.8% in the three months before that.

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