Screen4

Healthcare & Medical • United Kingdomscreen4.org

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

50/100

+16.7 vs. last month4.18 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#424of 615

Top 69% · Mid Pack

#1 (best)#615 (worst)

#422Peer

#423Peer

#424This company

#425Peer

#426Peer

Overall Customer Sentiment

Mid Pack

77% of reviews positive, 22% negative

77%

positive

Positive77%
Neutral1%
Negative22%

Sentiment Balance

Covering April 2022 — 6 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 594 reviews across the months with enough data to chart reliably (min 3/month), most recent: April 2022.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

24.4%

Response Speed

13.8%

Loyalty

11.1%

Delivery Shipping

10.4%

Product Quality

10.2%

Most feedback concerns Customer Support.

The most common complaint theme is Delivery Shipping, making up 10.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH64/100

64/100

signal score

•Built from a negative-review share of 33.0% across this company's analyzed reviews.
•8 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.2avg rating

5★

76.0%

4★

3.3%

3★

1.5%

2★

1.2%

1★

18.0%

Based on 600 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 33.3% in the three months before that.

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