Sapporo Chitose Airport

Airport Servicessapporo-chitose-airport.skytrax-import

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

57/100

3.27 ★ average rating · 10 reviews

Competitive Performance Rank

Among fully-analyzed Airport Services companies

#1of 21

Top 5% · Top Tier

#1 (best)#21 (worst)

#1This company

#2Peer

#3Peer

#4Peer

#5Peer

Overall Customer Sentiment

Category Leader

90% of reviews positive, 10% negative

90%

positive

Positive90%
Neutral0%
Negative10%

Sentiment Trend Over Time

Reviews (Count)

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Response Speed

58.3%

Product Quality

41.7%

Most feedback concerns Response Speed.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM25/100

25/100

signal score

•Built from a negative-review share of 10.0% across this company's analyzed reviews.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.3avg rating

5★

20.0%

4★

20.0%

3★

30.0%

2★

30.0%

1★

0.0%

Based on 10 analyzed reviews. Sentiment is slipping: 66.7% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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